ORDER INFO
When will I receive my order?
Please allow 6-8 business days from time of purchase for your order to be dispatched and delivered to metro areas. Whilst we will do our best to have orders delivered prior to the live tour shows, we cannot guarantee this. Pre-order items may take longer, please see below.
The time it takes for your order to reach you depends on your shipping address and the postal service you select at checkout. In general, Australian orders may take up to 5 days to arrive from dispatch, while international orders may take between 14-28 days. When your order has shipped you will receive a notification and tracking details (if applicable). Unfortunately at times orders may take longer than these periods due to high-demand periods or unexpected delays with the postal service. These delays are out of our control and as such we cannot guarantee delivery timeframes on any orders.
I purchased a pre-order item, when will I receive it?
Due to the nature of Pre-order products (made to order) means products may take one week or longer to manufacturer, plus shipping time. If you've purchased a pre-order item in the same order as other products, the order will not ship until all products are available. We are unable to split orders or ship items separately.
Can I change my order details?
In order to get your order to you as quick as possible, once your order is confirmed details are sent to our warehouse to begin packing your order right away. Once our warehouse has received your order we are unable to change details including the shipping address, contact details or postal service.
The product I want is out of stock or not in my size. When will more be available?
Some items are very popular or limited and may not be available in all sizes or colours. We're unable to predict when or if more stock will be available in the future. Check back frequently for new stock and new products.
I wasn't home to receive my order, what now?
If no-one is available when delivery is attempted, Australia Post will leave your order in a safe space, or deliver your order to the closest collection point and leave a delivery slip with details. Please ensure you collect your order within 10 days or it may be returned to us. Uncollected orders will be cancelled and a return fee may be charged.
Can I receive a refund to a different credit card?
Refunds can only be processed directly to the original payment method. We cannot refund funds to different cards or bank details.
Please note - we are not able to offer exchanges or refunds in person at the live P!nk shows.
